🎯 30天无忧退换：自收到商品之日起30天内，您可无理由申请退换货。
1. 退换货条件
- 商品完好，不影响二次销售
- 保留原包装、标签、配件齐全
- 非定制/特殊商品
- 非已使用/已洗涤商品
2. 不适用退换货的商品
- 定制/个性化商品
- 已拆封的内衣/贴身物品
- 已使用过的美容/护肤产品
- 损坏或丢失配件的外包装商品
3. 退换货流程
- 联系客服：发送邮件至 returns@horseface.cn，提供订单号和退换原因
- 客服确认：24小时内回复确认退换货申请
- 寄回商品：按客服指引寄回商品（建议使用可追踪的快递服务）
- 验收处理：收到商品后3-5个工作日完成验收
- 退款/换货：退款将原路返回，换货将在确认后发出
4. 运费政策
- 质量问题：我方承担往返运费
- 无理由退换：运费由买家承担
- 发错货：我方承担往返运费，并免费换发正确商品
5. 退款时效
退款将在验收通过后7个工作日内原路返回。具体到账时间取决于支付渠道：微信支付/支付宝通常即时到账，银行卡可能需1-3个工作日。
6. 联系我们
📧 returns@horseface.cn · 📍 中国·深圳市
🎯 30-Day Hassle-Free Returns: You may return or exchange items within 30 days of receipt, no questions asked.
1. Return Conditions
- Item must be in original condition, suitable for resale
- Original packaging, tags, and accessories must be intact
- Not a custom-made or special-order item
- Not used, worn, or washed
2. Non-Returnable Items
- Customized/personalized items
- Opened intimate apparel
- Used beauty/skincare products
- Items with damaged or missing packaging
3. Return Process
- Contact us at returns@horseface.cn with your order number and reason
- Receive confirmation within 24 hours
- Ship the item back following our instructions (trackable shipping recommended)
- Allow 3-5 business days for inspection upon receipt
- Refund issued to original payment method / replacement shipped
4. Shipping Costs
- Quality issue: We cover all shipping costs
- Change of mind: Buyer covers return shipping
- Wrong item sent: We cover all costs and ship correct item
5. Refund Timeline
Refunds are processed within 7 business days after inspection. WeChat Pay/Alipay refunds are usually instant; bank cards may take 1-3 business days.
6. Contact Us
📧 returns@horseface.cn · 📍 Shenzhen, China
🎯 30日間返品保証：商品到着後30日以内であれば、理由を問わず返品・交換可能です。
1. 返品条件
- 商品が未使用で再販可能な状態であること
- 元のパッケージ、タグ、付属品がすべて揃っていること
- カスタムメイド商品でないこと
2. 返品プロセス
- returns@horseface.cn までご連絡ください（注文番号と返品理由を記載）
- 24時間以内に確認のご連絡を差し上げます
- ご案内に従って商品をご返送ください
- 到着後3-5営業日で検品いたします
- 返金または交換品を発送いたします
3. 送料
- 品質不良：往復送料は当社負担
- お客様都合：返送料はお客様負担
4. お問い合わせ
📧 returns@horseface.cn · 📍 中国・深圳市
🎯 30일 반품 보장: 상품 수령 후 30일 이내에 사유를 불문하고 반품·교환 가능합니다.
1. 반품 조건
- 상품이 미사용 상태로 재판매 가능할 것
- 원래 포장, 태그, 부속품이 모두 갖춰져 있을 것
- 주문 제작 상품이 아닐 것
2. 반품 절차
- returns@horseface.cn으로 주문번호와 반품 사유를 기재하여 연락
- 24시간 이내 확인 회신
- 안내에 따라 상품 반송
- 도착 후 3-5 영업일 검품
- 환불 또는 교환품 발송
3. 배송비
- 품질 불량: 왕복 배송비 당사 부담
- 고객 변심: 반송 배송비 고객 부담
4. 문의하기
📧 returns@horseface.cn · 📍 중국·선전시
